The Results Companies http://theresultscompanies.org/rss.xml en NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies http://theresultscompanies.org/knowledge-library/articles/2018/10/nice-robotic-automation-improves-speed-compliance-and-accuracy <article class="node node--type-news node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h2> NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies </h2> </div> <h3 class="field-subtitle" > Global customer experience outsourcer&#039;s success in implementing complex, secure and scalable unattended automation recognized at Interactions 2018 </h3> <div class="field-date" > 3 months ago</div> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><strong>HOBOKEN, NJ, October 3, 2018</strong> --<b> NICE (Nasdaq: NICE) </b>today announced that The Results Companies, a premier global customer experience provider, has implemented Nice Robotic Automation to achieve full data accuracy, reduce processing time by orders of magnitude, and ensure complete regulatory compliance for several internal procedures. The company’s success in implementing the unattended automation solution was recognized at Interactions 2018, where the company received a CX Excellence Award in the “Rookie of the Year” category. </span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span lang="EN" style="display:none" xml:lang="EN">NICE Robotic Automation Improves Speed, Compliance and Accuracy for The Results Companies.</span></span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><span class="MsoHyperlink" style="color:#0563c1"><span style="text-decoration:underline"><span lang="EN" style="display:none" xml:lang="EN"><a href="https://www.businesswire.com/news/home/20181003005379/en" style="color:#0563c1; text-decoration:underline">Tweet this</a></span></span></span></span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">The Results Companies operate award-winning global contact centers, delivering customer centric solutions that generate uplifting interactions and reliable performance. The Results Companies supports every facet of the customer lifecycle, from customer acquisition to retention as well as back office services. Over the past 10 years, the company has grown into an organization with 27 award-winning contact centers in the United States, Latin America and the Philippines, and a multilingual staff of over 22,000 agents, serving a range of Fortune 100 and 500 companies. To meet its growing need for rapid scalability and sustainability, The Results Companies turned to NICE Robotic Automation for management of their process for onboarding and offboarding employees joining or leaving the company, as well as assigning or reassigning clients. </span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">The complex processes for employee onboarding and offboarding, which took an hour each time using the previous system, are now accomplished within seconds and with 100% data accuracy. Moreover, the NICE robots are not limited by time zone, allowing The Results Companies to continue providing clients the service they need 24/7. </span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">As NICE robots handle onboarding and offboarding automatically, the records of these events are easily and consistently tracked, contributing to better analysis and greater data security. When an employee ceases handling a particular client, NICE Robotic Automation ensures instant and complete offboarding, mitigating possible vulnerabilities until the employee’s access and email permissions are revoked. This enables complete compliance with the client’s business security needs, relevant regulations and the internal protocols of The Results Companies. </span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><b>Richard Carter, Director of Automation, The Results Companies</b> said: “Along with the streamlined efficiencies and speed, NICE Robotic Automation has allowed us to grow our personnel, helping us find ‘diamonds in the rough’ among our staff. Robotic Automation is essentially the complete package – so you can analyze, optimize and continuously improve. It was also by far the easiest and cleanest install we’ve ever done. In light of the great successes we have seen thus far, we’re preparing to improve employee productivity and free our team to focus on human interactions instead of keystroking and navigating screens by leveraging automation across thousands of desktops. As part of this process, NICE is helping us define our needs and manage the process, in order to ensure consistent and successful user adoption.” </span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><b>Miki Migdal, President, NICE Enterprise Product Group said </b>“We are very gratified that The Results Companies, a NICE Workforce Management customer, has chosen to expand our six-year-long relationship by adding Robotic Automation. This reflects our commitment to supporting our business process outsourcing customers in every aspect of their enterprises, as they reinvent customer service and free their workforce to focus on customer needs. The Results Companies has demonstrated that many routine processes can be successfully automated, given the right allocation of resources, best practices and business intelligence. That is why we were pleased to recognize them with a CX Excellence Award at Interactions 2018.” </span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><b>About NICE</b><br /> NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. <span class="MsoHyperlink" style="color:#0563c1"><span style="text-decoration:underline"><a href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.nice.com%2F%3Futm_source%3Dweb%26utm_medium%3Dpr&amp;esheet=51877051&amp;newsitemid=20181003005379&amp;lan=en-US&amp;anchor=www.nice.com&amp;index=2&amp;md5=124862103debffdd4ed39639bb2d108e" style="color:#0563c1; text-decoration:underline" target="_blank">www.nice.com</a></span></span>. </span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><b>About The Results Companies</b><br /> For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 100 and 500 companies and has uniquely designed, built and operated award-winning contact centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Results' success and proven ability to respond to our Partners' growth has enabled the expansion of our global footprint to 22,000 employees in 27 locations in the United States, the Philippines and Latin America. The Results Companies' expertise extends beyond call centers. Results is an expert in people, analytical technologies, brand fulfillment and creating strategic advantages for its Partners.</span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif"><i>Trademark Note:</i> NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: <span class="MsoHyperlink" style="color:#0563c1"><span style="text-decoration:underline"><a href="http://cts.businesswire.com/ct/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.nice.com%2Fnice-trademarks&amp;esheet=51877051&amp;newsitemid=20181003005379&amp;lan=en-US&amp;anchor=www.nice.com%2Fnice-trademarks&amp;index=3&amp;md5=e40e611923aef3ab99adcf1a036e9722" style="color:#0563c1; text-decoration:underline" target="_blank">www.nice.com/nice-trademarks</a></span></span>. </span></span></span></p> <p style="margin:0in 0in 8pt"><span style="font-size:11pt"><span style="line-height:107%"><span style="font-family:Calibri,sans-serif">Contacts</span></span></span></p> <p><b><span lang="EN" style="font-size:11.0pt" xml:lang="EN"><span style="line-height:107%"><span style="font-family:&quot;Calibri&quot;,sans-serif">NICE</span></span></span></b><br /><span lang="EN" style="font-size:11.0pt" xml:lang="EN"><span style="line-height:107%"><span style="font-family:&quot;Calibri&quot;,sans-serif"><b>Corporate Media</b><br /> Christopher Irwin-Dudek, 201-561-4442<br /><span class="MsoHyperlink" style="color:#0563c1"><span style="text-decoration:underline"><a href="mailto:chris.irwin-dudek@nice.com" style="color:#0563c1; text-decoration:underline" target="_blank">chris.irwin-dudek@nice.com</a></span></span><br /> or<br /><b>Investors</b><br /> Marty Cohen, +1 551 256 5354, ET<br /><span class="MsoHyperlink" style="color:#0563c1"><span style="text-decoration:underline"><a href="mailto:ir@nice.com" style="color:#0563c1; text-decoration:underline" target="_blank">ir@nice.com</a></span></span><br /> or<br /> Yisca Erez +972 9 775 3798, CET<br /><span class="MsoHyperlink" style="color:#0563c1"><span style="text-decoration:underline"><a href="mailto:ir@nice.com" style="color:#0563c1; text-decoration:underline" target="_blank">ir@nice.com</a></span></span><br /> or<br /><b>The Results Companies</b><br /> Lori Brown, Chief Experience Officer<br /><span class="MsoHyperlink" style="color:#0563c1"><span style="text-decoration:underline">l<a href="mailto:Lori.Brown@Resultstel.com" style="color:#0563c1; text-decoration:underline" target="_blank">ori.brown@resultstel.com</a></span></span> </span></span></span></p> </div> </article> Mon, 08 Oct 2018 17:56:03 +0000 darwin.filipinia 110 at http://theresultscompanies.org NICE inContact Announces The Results Companies as CX Excellence http://theresultscompanies.org/knowledge-library/articles/2018/06/nice-incontact-announces-results-companies-cx-excellence <article class="node node--type-news node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h2> NICE inContact Announces The Results Companies as CX Excellence </h2> </div> <div class="field-date" > 7 months ago</div> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>FORT LAUDERDALE, FL, June 4, 2018</strong> – The Results Companies has been awarded “Rookie of the Year”, by NICE inContact at their 2018 Interactions Conference. The event took place on May 15th, 2018 in Orlando, Florida, where over 2000 professionals joined together to discuss the most recent advances in NICE products and solutions, including Robotic Process Automation.</p> <p>NICE is a worldwide leading provider of enterprise software solutions that empower organizations to make better decisions based on advanced analytics. Their solutions are designed to deliver a better customer experience, ensure compliance and combat fraud.</p> <p>Results was recognized for their rapid adoption and operationalization of the NICE RPA platform in just this last year of using the product. The award also recognized Results’ strategic vision in incorporating RPA into the existing Results CX360 model.  Since acquiring Robotic Process Automation, Results has implemented this technology with several partners and has already seen outstanding outcomes, including reductions of up to 50% in processing time.</p> <p>“This award represents Results’ commitment to creating strategic advantages for our customers through Advanced Process Automation technology and the success we’ve seen by embedding it into our CX360 offering”, said Richard Carter, Director of Automation at Results.</p> <p>Currently, Robotic Process Automation is also allowing Results to gather an even richer data set around agent activities that will help identify areas for bots to perform basic tasks, freeing agents to focus on the human side of the interaction rather than key stroking and navigating screens.</p> <p><img alt="NICE inContact Announces The Results Companies as CX Excellence Award Recipient" data-entity-type="file" data-entity-uuid="eca49b1a-5282-465f-ae1c-435f8e036610" src="/sites/default/files/inline-images/Picture1_0.png" /></p> <p><strong>About The Results Companies</strong></p> <p>For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Results' success and proven ability to respond to our Partners' growth has enabled the expansion of our global footprint to 22,000 employees in 27 locations in the United States, the Philippines and Latin America. The Results Companies' expertise extends beyond call centers. Results is an expert in people, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit <a href="http://www.theresultscompanies.com/">TheResultsCompanies.com</a> to learn more.</p> </div> </article> Fri, 08 Jun 2018 21:56:11 +0000 m-admin 107 at http://theresultscompanies.org The Results Companies to Exhibit at Blue Cross Blue Shield Summit http://theresultscompanies.org/knowledge-library/articles/2018/04/results-companies-exhibit-blue-cross-blue-shield-summit <article class="node node--type-news node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h2> The Results Companies to Exhibit at Blue Cross Blue Shield Summit </h2> </div> <div class="field-date" > 8 months 1 week ago</div> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>FORT LAUDERDALE, FL, April 27, 2018</strong> - The Results Companies is elated to announce that we will once again be exhibiting at the Blue Cross Blue Shield National Summit at the Orlando World Center Marriott from May 1-4, 2018. As a premier customer experience provider with extensive expertise in the healthcare realm, Results strives to remain informed on the latest advancements within the industry to provide the most innovative solutions for our customers. The BCBS Summit is a great opportunity to both share our insights and innovations as well as to learn from the attendee’s and other exhibitors.</p> <p>Our journey in healthcare began over a decade ago we are extremely proud to say that since then we have formed strong partnerships with many of the “Blues” supporting enrollment and care services programs.</p> <p>“Our participation in this annual event has reinforced our deep commitment to the “Blues” along with our continued partnership to move the Member Experience needle for our Blues Clients!”, said Jim Gallagher, VP of Partnership Solutions.</p> <p>To date, Results handles over 13 million healthcare transactions varying from pre-enrollment sales, new member acquisition, billing inquiries, authorization intakes, and many more.</p> <p>Results is excited about the opportunity to support our partners by sponsoring this year’s summit and to extend an invitation to all attendees to stop by booth 313 and learn about our most recent developments.</p> <p> </p> <p><strong>About The Results Companies</strong></p> <p>For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Results' success and proven ability to respond to our Partners' growth has enabled the expansion of our global footprint to 18,000 employees in 23 locations in the United States, the Philippines and Latin America. The Results Companies' expertise extends beyond call centers. Results is an expert in people, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit <a href="http://www.theresultscompanies.com/">TheResultsCompanies.com</a> to learn more.</p> </div> </article> Mon, 30 Apr 2018 14:12:58 +0000 m-admin 105 at http://theresultscompanies.org The Results Companies Announces Acquisition of USA800 http://theresultscompanies.org/knowledge-library/articles/2017/08/results-companies-announces-acquisition-usa800 <article class="node node--type-news node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h2> The Results Companies Announces Acquisition of USA800 </h2> </div> <div class="field-date" > 1 year 4 months ago</div> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>FORT LAUDERDALE, FL, August 16, 2017</strong> – The Results Companies ("Results"), one of the world's leading Customer Experience Management providers, announced today that it has completed the acquisition of USA800. The acquisition of USA800 continues Results' strategic growth plans and provides both Results and USA800 customers with expanded capabilities and Resources.</p> <p>"USA800 is a great addition to the Results family." said Alec Brecker, Results' President and CEO. "Their focus on delivering innovative customer experiences is perfectly aligned with Results strategic direction. In addition, they are a people-focused organization that understands both the importance of providing a superior level of service to their customers, as well as providing a great work environment for their own people."</p> <p>With the acquisition of USA800, Results expands to 28 sites handling almost 120 million transactions annually and helps solidify Results as one of the fastest growing players in the Customer Experience Industry.</p> <p>Results is a portfolio company of One Equity Partners ("OEP"). "Results has continued to significantly outpace industry growth with both organic expansion and strategic acquisitions. USA800 is a great example of a synergistic acquisition that will provide the basis for continued organic growth." said Greg Belinfanti, Senior Managing Director at OEP.</p> <p>"There were a number of bidders seeking to acquire USA800." Said Tom Davis, CEO at USA800, "We were very focused on finding a partner that would help us elevate our ability to provide innovative experiences to our customers and Results was by far the most capable of doing that. In addition, as an ESOP, we were looking for someone that understood the value of people and offered significant growth opportunities not just from a business perspective, but also for our people. Again, Results is an ideal match with their emphasis on hiring and developing the best people."</p> <p><br /><strong>About The Results Companies</strong></p> <p>For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Results' success and proven ability to respond to our Partners' growth has enabled the expansion of our global footprint to 18,000 employees in 23 locations in the United States, the Philippines and Latin America. The Results Companies' expertise extends beyond call centers. Results is an expert in people, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit <a href="http://www.theresultscompanies.com/">TheResultsCompanies.com</a> to learn more.</p> <p><br /><strong>About USA800</strong></p> <p>USA800 is a leading provider of contact center outsourcing solutions, bringing together the core strategic capabilities of operations, technology, and human capital management. USA800 is a Top 50 Inbound call center as ranked by Customer Magazine. USA800 has a tremendous track record in achieving and exceeding customers' program goals with dedicated and skilled staff, proven best practices and investment in technology.</p> <p><br /><strong>About One Equity Partners</strong></p> <p>One Equity Partners (OEP) is a leading middle-market private equity firm that specializes in partnering with businesses to drive transformational change via strategic combinations. OEP seeks to work with family owners, entrepreneurs, and/or management teams operating in the healthcare, technology and tech-enabled services, and industrial sectors. Founded in 2001, OEP spun out of JPMorgan in 2015, and currently manages over $4.6 billion. OEP investment professionals are based in New York, Chicago and Frankfurt. For more information, please visit: <a href="http://www.oneequity.com/">www.oneequity.com</a>.</p></div> </article> Thu, 25 Jan 2018 22:11:21 +0000 m-admin 42 at http://theresultscompanies.org The Results Companies Launches Operations for MoneyGram inPalestine TX http://theresultscompanies.org/knowledge-library/articles/2016/08/results-companies-launches-operations-moneygram-inpalestine-tx <article class="node node--type-news node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h2> The Results Companies Launches Operations for MoneyGram inPalestine TX </h2> </div> <h3 class="field-subtitle" > First of 500 New Jobs Created</h3> <div class="field-date" > 2 years 4 months ago</div> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>FORT LAUDERDALE, FLORIDA, August 23, 2016 – The Results Companies (Results), one of the world’s leading Customer Experience providers, has begun handling customer interactions in support of MoneyGram in their new Palestine, TX facility. The state-of-the-art facility will bring more than 500 jobs to the Palestine area. MoneyGram is the first Results partner to begin operations in the site. The new center will allow Results to accommodate current and future growth needs for exceptional customer service operations for MoneyGram and other Results customers.</p> <p>“Results is excited to bring the Palestine community opportunities to join and to be part of our global family,” said Alec Brecker, Results CEO. “With its diverse and talented workforce, we firmly believe Palestine will be instrumental in our future success, delivering the exemplary service our Partners and their customers have come to expect from Results. It is our goal to become the employer of choice in Palestine and a valued member of the community.”</p> <p>While operations have begun, Results is still hiring for Contact center opportunities in Palestine including Customer Service Representatives, Quality Assurance, Supervisors, Trainers and various leadership positions. For additional information you can reach us at 903-480-0000 or visit<br /><strong><a href="http://theresultscompanies.com/Jobs">TheResultsCompanies.com/Jobs</a></strong>.</p> <p><strong>About The Results Companies</strong><br /> For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Entrusted with over 45,000,000 relationships per year, Results’ success and proven ability to respond to our Partners’ growth has enabled the expansion of its global footprint. With over 15,000 employees in 25 locations in the United States, the Philippines and Latin America, The Results Companies’ expertise extends beyond call centers. Results is an expert in representatives, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit <strong><a href="http://www.theresultscompanies.com/">TheResultsCompanies.com</a></strong> to learn more.</p></div> </article> Thu, 25 Jan 2018 22:10:33 +0000 m-admin 41 at http://theresultscompanies.org The Results Companies to Host Upcoming 2016 CXPA Event http://theresultscompanies.org/knowledge-library/articles/2016/09/results-companies-host-upcoming-2016-cxpa-event <article class="node node--type-news node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h2> The Results Companies to Host Upcoming 2016 CXPA Event </h2> </div> <h3 class="field-subtitle" > Premier Customer Experience Provider to Host Customer Experience Event</h3> <div class="field-author" > Lori Brown</div> <div class="field-date" > 2 years 3 months ago</div> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>RESCHEDULED</strong></p> <p>The Results Companies is pleased to be hosting another Customer Experience Professional Association (CXPA) Local Networking Event for the South Florida chapter. Results is excited to once again be a part of the international celebration for Customer Experience (CX) Day in line with the annual Customer Experience week.</p> <p><strong>When:</strong> Wednesday, October 5, 2016<br /> 6:00PM - 8:00PM</p> <p><strong>Where:</strong> Vinos on Las Olas<br /><a href="https://goo.gl/maps/z7VS6Kv8LMH2">2 E Las Olas Blvd</a><br /> Fort Lauderdale, FL 33301</p> <p>Come join us for a wonderful evening with other CX professionals and special guest speakers representing <strong><a href="https://www.google.com/url?sa=t&amp;rct=j&amp;q=&amp;esrc=s&amp;source=web&amp;cd=19&amp;cad=rja&amp;uact=8&amp;ved=0ahUKEwje1_PKiZ7PAhUI4CYKHfZHBJgQoiQImQEwEg&amp;url=https%3A%2F%2Fwww.facebook.com%2FVinos-On-Las-Olas-763448980360429%2F&amp;usg=AFQjCNGZiF5yQ8i1gLL1KjIp8OcrRvTvQw&amp;sig2=tIrvN57EOb50xCiGGFV-sg&amp;bvm=bv.133178914,d.eWE">Vinos on Las Olas</a></strong> and <strong><a href="http://www.hoffmans.com/"> Hoffman's Chocolates</a></strong></p> <p>Vinos on Las Olas and Hoffman’s Chocolates are two booming businesses on Las Olas that have become favorites to many of Fort Lauderdale’s visitors and locals alike.</p> <p>In 1975 Paul Hoffman purchased a small candy shop in Lake Worth, Florida and <a href="http://www.hoffmans.com/">Hoffman's Chocolates</a> was born. His goal was to start a business that combined his two great loves, homemade chocolate and spending time with his family. Hoffman’s Chocolates also has a wonderful reputation that dates back to over 40 years.</p> <p><a href="https://www.facebook.com/Vinos-On-Las-Olas-763448980360429/timeline/">Vinos on Las Olas</a>first emerged in 2012 and its wonderful reputation has been steadily growing ever since. It is a relaxed and unique place to enjoy fine wine, craft beer and light fare with a knowledgeable and friendly staff.</p> <p>The combination created a place where you not only get to satisfy your sweet tooth but also get the pleasure of being treated sweetly with an amazing staff. Hearing from both companies is sure to be informational as well as rewarding.</p> <p>This is a great opportunity to network with other CX professionals in the area, learn more about CXPA and share your experiences, stories and solutions about important CX topics all-the-while enjoying delicious edibles from Vinos and Hoffman’s.</p> <p>Our event is free to all CX professionals (members and non-members of CXPA), so please register in advance and we look forward to seeing you soon!</p> <p><strong>About The Results Companies</strong> For more than 20 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and uniquely designed, built and operated award-winning call centers that have set the standard for innovative customer-focused contact solutions. We offer a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Entrusted with over 40,000,000 relationships a year, our success and proven ability to respond to our Partner’s growth has enabled us to expand our global footprint. With over 15,000 employees in 24 locations in the United States, Philippines and Latin America, The Results Companies’ expertise extends beyond call centers. We’re experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners. Visit <strong><a href="http://theresultscompanies.com/">TheResultsCompanies.com</a></strong>.</p></div> </article> Thu, 25 Jan 2018 22:09:09 +0000 m-admin 40 at http://theresultscompanies.org The Results Companies Hiring over 400 Employees in June http://theresultscompanies.org/knowledge-library/articles/2017/06/results-companies-hiring-over-400-employees-june <article class="node node--type-news node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h2> The Results Companies Hiring over 400 Employees in June </h2> </div> <div class="field-date" > 1 year 7 months ago</div> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>Mobile, AL – June 1, 2017</strong> – The Results Companies (Results), one of the world's leading Customer Experience providers, is looking to hire over 400 employees at our Mobile, AL site, with positions including Customer Service Representatives, Bilingual Customer Service Representatives, Sales Agents, as well as Supervisor, Management and Leadership positions during the month of June. Results is a global company that provides premier customer service for all of our Partners. You would have the opportunity to work for large clients while developing personal, professional, and communication skills. Working on the Results team means being comfortable speaking on the phone, being understanding, and most of all, being efficient. On the sales side, we are looking for persistent, personable and outgoing individuals that are resilient at heart. We are seeking hard-working individuals that truly love the customer service and sales industries, as well as those with leadership skills.<br />  </p> <p><strong>About The Results Companies</strong></p> <p>For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Entrusted with over 45,000,000 relationships per year, Results' success and proven ability to respond to our Partners' growth has enabled the expansion of its global footprint. With over 16,000 employees in 25 locations in the United States, the Philippines and Latin America, The Results Companies' expertise extends beyond call centers. Results is an expert in representatives, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit <a href="http://www.theresultscompanies.com/">TheResultsCompanies.com</a> to learn more</p> <p>In order to apply, please visit <a href="http://www.theresultscompanies.com/jobs">theresultscompanies.com/jobs</a>.</p> <p>Location: <a href="https://www.google.com.ph/maps/place/3262+Dauphin+St,+Mobile,+AL+36606,+USA/@30.689603,-88.1245789,17z/data=!3m1!4b1!4m5!3m4!1s0x889a4d845a35a4cb:0xde8d38e2ce81bfd6!8m2!3d30.689603!4d-88.1223902">3262 Dauphin St., Mobile, AL 36606</a></p></div> </article> Thu, 25 Jan 2018 22:08:18 +0000 m-admin 39 at http://theresultscompanies.org The Results Companies & Patrick Henry Community College http://theresultscompanies.org/knowledge-library/articles/2017/07/results-companies-patrick-henry-community-college <article class="node node--type-news node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h2> The Results Companies &amp; Patrick Henry Community College </h2> </div> <div class="field-date" > 1 year 5 months ago</div> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><strong>Contact: Michael Mayberry<br /> The Results Companies<br /> 903.348.0689</strong><br /><a href="mailto:Michael.Mayberry@resulstel.com">Michael.Mayberry@resultstel.com</a><br /><strong><a href="http://www.theresultscompanies.com/">TheResultsCompanies.com</a></strong></p> <p>The Results Companies in partnership with Patrick Henry Community College (PHCC) in Stuart, VA, is pleased to announce the next graduating class of Results University, an innovative 12 month continuing education program.</p> <p>The Program, exclusive to The Results Companies', enables employees to take advantage of the valuable experiences and skills developed while working within the Results organization at no cost. Results and Patrick Henry Community College have aligned on-the-job training with learning outcomes in order to provide Program participants the opportunity to receive a Customer Experience &amp; Sales Certification.</p> <p>During the afternoon of Saturday, July 22nd, 2017 37 graduates, along with their family, friends, and select leadership within The Results Companies gathered at the Patrick Henry Community College campus in celebration of their accomplishment.</p> <p>"This day represents what is possible when business leaders, community leaders and educators work together and think outside the box for the benefit of its constituents, workforce and residents," said Robert Rapp, Founder and Chairman of The Results Companies and the Results University Program.</p> <p>"I believe, and promote this program in Stuart because it has proven its value," said Michael Mayberry, Site Operations Director of Stuart. "Most of the latest promotions we have done in Stuart are from the ResultsU participants due to their additional engagement."</p> <p>"We are so proud of these students. We are excited to celebrate their accomplishments which prepare them to take on new opportunities and which showcase the success of community partnerships," says PHCC's President Angeline Godwin. "When community businesses and PHCC work together everyone wins."</p> <p>Contact center opportunities with The Results Companies include Customer Service Representatives, Supervisors, Trainers and various Leadership positions. For additional information and to apply online, visit <a href="http://www.theresultscompanies.com/Jobs">TheResultsCompanies.com/Jobs</a>.</p></div> </article> Thu, 25 Jan 2018 22:06:24 +0000 m-admin 38 at http://theresultscompanies.org The Results Companies Expanding in Stuart, Virginia Addition of 200 Jobs http://theresultscompanies.org/knowledge-library/articles/2016/07/results-companies-expanding-stuart-virginia-addition-200-jobs <article class="node node--type-news node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h2> The Results Companies Expanding in Stuart, Virginia Addition of 200 Jobs </h2> </div> <div class="field-author" > TIMOTHY BOHN</div> <div class="field-date" > 2 years 5 months ago</div> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>FORT LAUDERDALE, FL, July 26, 2016 – The Results Companies (“Results”), one of the world’s leading Customer Experience Management providers, continues to expand in Virginia with 200 jobs being added to the Stuart, Virginia location. The Results Companies will be hosting a hiring event with several open positions in Customer Service, Site Operations Management, Training, and Supervisory roles. This hiring event is set to accommodate current and future growth needs for a major medical insurance provider and Fortune 500 retailer.</p> <p>“As a company, in the Patrick and Henry County area specifically, Results has experienced triple digit growth.” Said Michael Mayberry, Site Operations Director for Results Stuart location. “One of the ways we are able to achieve and sustain our growth is by hiring the best and then providing the right training, tools and opportunities to allow our people to grow their careers both locally and worldwide.”</p> <p>The hiring event will take place on Thursday, August 4th from 1pm-7pm at the Stuart facility located at 105 Progress Drive, (Stuart, Virginia 24171). Results is now accepting online applications for these positions. To apply online, visit <strong><a href="http://theresultscompanies.com/jobs">TheResultsCompanies.com/Jobs</a></strong>.</p> <p><strong>About Michael Mayberry</strong><br /> Michael Mayberry, the newly appointed Stuart Site Operations Director, has been part of the Stuart community for over three years. His 30 years in the healthcare industry, 20 years in contact center management and 5 years with Centers for Medicare and Medicaid services will ensure that the expansion at the Stuart location will be handled with great care. Mayberry commented on his excitement for the expansion of the Stuart, VA location by stating that “The Results Companies is tremendously proud to be a part of the Stuart community and continued growth. I am honored to be leading our team in delivering upon our ‘expect greater’ commitment.”</p> <p><strong>About The Results Companies</strong><br /> For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Entrusted with over 45,000,000 relationships per year, Results’ success and proven ability to respond to our Partners’ growth has enabled the expansion of its global footprint. With over 15,000 employees in 25 locations in the United States, the Philippines and Latin America, The Results Companies’ expertise extends beyond call centers. Results is an expert in representatives, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit visit <strong><a href="http://theresultscompanies.com/">TheResultsCompanies.com</a></strong> to learn more.</p></div> </article> Thu, 25 Jan 2018 21:56:16 +0000 m-admin 37 at http://theresultscompanies.org Why Mid-Sized Firms Are the Right Choice http://theresultscompanies.org/knowledge-library/white-papers/why-mid-sized-firms-are-right-choice <div class="node node--type-white-papers node--view-mode-rss ds-1col clearfix"> <header > <div class="field field--name-node-title field--type-ds field--label-hidden field__item"><h1> Why Mid-Sized Firms Are the Right Choice </h1> </div> <h3 class="field-subtitle" > Bigger Isn&#039;t Always Better When Selecting a Customer Solutions Provider</h3> </header> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>It’s a big world after all. Just ask anyone … the world is getting smaller. Smart phones make it possible to check the weather in China. Hourly flights can drop you off anywhere in the country within hours. Video conferencing lets you attend business meetings from your bedroom. These days, it’s all about shrinking things down to manageable size. Except in the customer contact industry. This paper explores the age-old question of whether bigger is necessarily better when it comes to your customers and selecting a customer solutions provider.</p></div> <div class="field field--name-field-whitepaper-download field--type-file field--label-above"> <div class="field__label">Download</div> <div class="field__item"> <span class="file file--mime-application-pdf file--application-pdf"> <a href="http://theresultscompanies.org/sites/default/files/white-papers/2018-09/TRC%20-%20Why%20Mid-Sized%20Firms%20Are%20the%20Right%20Choice_1.pdf" type="application/pdf; length=2144032">TRC - Why Mid-Sized Firms Are the Right Choice.pdf</a></span> </div> </div> </div> Thu, 25 Jan 2018 21:47:37 +0000 m-admin 36 at http://theresultscompanies.org